Returns

START A RETURN:

You can return items up to 14 days from the purchase date. Products must be unworn, with original packaging and tags. Once your package has been received, your refund will be processed within 7-10 business days.

HOW TO RETURN AN ITEM:

  1. To start a return CLICK HERE
  2. Enter your order number beginning with LRG and email address.
  3. Pack and seal your box securely in the original package, if possible.
  4. Drop off the package at any USPS ship center.

NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense. Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer service team.

BEGIN YOUR RETURN:

START RETURN


REFUND PROCESSING TIME:
Refunds will take approximately 7-10 business days from the date received at our warehouse. You will receive a confirmation email as soon as the refund is issued.
  • Please allow 3-5 business days from when the confirmation email is sent for the refund to fully process.
  • Refunds will be issued to the original method of payment.
  • Original shipping charges are non-refundable.

 

 RETURN POLICY:
  1. Final-sale items cannot be exchanged or returned at any time.
  2. Worn, altered or washed items cannot be returned.
  3. LRG merchandise purchased at independent department stores must be returned to the location where it was purchased.
  4. Gift cards cannot be returned or refunded.


FINAL SALE:
Items denoted as final sale cannot be returned

LOST, STOLEN & MISDELIVERED ORDERS

We are not responsible for packages that are lost, stolen, or missing after the shipping carrier has confirmed successful delivery to the address provided at checkout.

If a package is lost in transit, misdelivered, or delivered to an incorrect address due to a carrier error, customers should contact the shipping carrier directly to initiate a claim or investigation.

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

We are happy to provide available tracking or shipment information to assist with a carrier investigation.

 

EXCHANGES:
We do not offer direct exchanges at this time. If you need to make an exchange, please place a new order on the website for the desired item(s).



INTERNATIONAL RETURNS:
We do not accept international returns at this time.