Return Policy

 

RETURN & REFUND POLICY

LRG will accept returns and exchanges for items purchased from l-r-g.com based on the following requirements. All returns or exchanges must contain the original labels and/or tags and items must not be worn or washed. LRG will not accept a return or exchange if requested more than 14 days after the original purchase.

  • WE DO NOT CURRENTLY ACCEPT INTERNATIONAL RETURNS *
  • Orders that contain a Gift With Purchase will not be eligible for return *
  • Final-sale items cannot be exchanged or returned at any time.

HOW TO RETURN OR EXCHANGE MERCHANDISE

 

Hassle free returns - Click here to begin a return

  • Please note: your order number is the number that starts with "LRG".
  • We do not currently offer direct exchanges at this time. If you would like to make an exchange, please place a separate order online for the desired item. 
  • Refunds will be processed to the original form of payment and may take up to 5 business days from the date received. A confirmation email will be sent when the refund is issued.
  • Shipping charges are non-refundable.

 

LOST, STOLEN & MISDELIVERED ORDERS

We are not responsible for packages that are lost, stolen, or missing after the shipping carrier has confirmed successful delivery to the address provided at checkout.

If a package is lost in transit, misdelivered, or delivered to an incorrect address due to a carrier error, customers should contact the shipping carrier directly to initiate a claim or investigation.

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

We are happy to provide available tracking or shipment information to assist with a carrier investigation.